Shipping, Returns and Policies

Our dresses are handmade-to-order and prewashed. Please allow approximately 8-12 weeks production time plus shipping.

For our Luxe Collection especially formal dresses/ gowns the lead time may be longer usually around 10-12 weeks time. It may take longer depending on the complexity of the dress and availability of the fabric. Kindly inform us if you need the dress at a particular date.

Since all our dresses are handmade, we have a NO-RETURN, NO-EXCHANGE POLICY. 

Each dress is sewn as you order it, made especially for your little girl. Unlike RTWs or ready-to-wear dresses that you can buy in retail stores and those that are bulk produced in factories, our dresses are made from scratch to finish. Due to the craftsmanship and time allotted in making each dress we are unable to exchange it should you just change your mind or picked the wrong size. However, if the dress was sent in error from our part, we are able to rectify it for you. Kindly contact us anytime via email info@kayleycouture.com.au or use our "ASK KC" Contact Form on the website. Dress should be never worn and with tag. Dress should be returned within 10 days.

Custom orders depends on fabric availability. We reserve the rights to not accept any custom orders that are time constraints and other factors that will affect the quality of the dress and KC as a whole.

Once you placed a custom order, you are given up to 48 hours cancellation time with no fee at all. Passed 48 hours, we are unable to give you a full refund of the payment you made. THIS IS NON NEGOTIABLE.

We can return to you 50% of the total payment IF the dress is not made yet, deducting the fees incur during the transaction.  

Dresses won from giveaways and games are not convertible to cash nor eligible for return/ refund.

PRE-ORDER

All of our hats, accessories, suitcases are ethically sourced from the Philippines and therefore take 4 weeks or so to make a container load and then another 2 weeks to ship over to us and another 5 days to clear customs.

As such if your item is a pre-order it will take approximately 6-8 weeks to arrive.

QOIN Payments

As of April 2021, we accept 70% Qoin + 30% cash

Place your order as usual and upon checkout enter the code QOINSALE This should adjust the total deducting to 70% and proceed in paying the rest with cash.

Then send us a message for the Wallet Address for your Qoin payment.

Qoin payments are not eligible to be use in conjunction with any discounts, gift cards, and any other promotion. In all cases, we will honour the purchases made via Qoin in the regular price.

Qoin payments are not eligible to be use in conjunction with any discounts, gift cards, and any other promotion. In all cases, we will honour the purchases made via Qoin in the regular price.

 

Note: Ethical sourcing is the process of ensuring the products being sourced are obtained in a responsible and sustainable way, that the workers involved in making them are safe and treated fairly and that environmental and social impacts are taken into consideration during the sourcing process.